Approved: 10/11/2019

PRIVACY NOTICE

Effective date: 10/11/2019

Controller: Jivosite Inc. 1811 Silverside Road, Wilmington, Delaware, 19810.
Contact details of the Controller: privacy@jivochat.com.
Data Privacy Officer: info@quick-gdpr.co.uk.

You have the privacy right that listed in Privacy Policy. Detailed information related to your rights you can see in chapter “Description of rights”.

PROCESSING DETAILS

1. We process your personal data as the controller for:

1.1. JIVOCHAT SERVICE PROVIDING TO SUBSCRIBERS

Purpose of personal data processing:
We process your personal data to provide the Jivochat Service.

Scope of your personal data that are processed for this purpose:
Subscriber or Subscriber’s representative: name; company name; contact phone numbers; e-mail.

Legal basis for data processing:
We process your personal data because processing is necessary to perform a contract with you, such as to deliver the Jivochat Service.

How long we store your personal data:
Personal data is processed until termination of a contract.

Automated decision making:
Automated decision making is not performed.

List of third parties to whom personal data is transferred:
Zingaya, Inc. Amazon Web Services, Google Group.
We may provide an option to access or register for the Jivochat Service through the use of your user name and passwords for certain services provided by third parties (each, a “Third Party Service”), such as through the use of your Facebook, LinkedIn, or Google account.

Cross-border transferring:
Your personal data is processed outside the European Economic Area and Switzerland. In transferring your personal information, we will rely on lawful measures to transfer your personal information outside the EEA and Switzerland.

 

1.2. RECEIVING TO THE REQUESTS

Purpose of personal data processing:
We process your personal data to solve your problem or provide the information support.

Scope of your personal data that are processed for this purpose:
Name, contact phone numbers, e-mail.

Legal basis for data processing:
We process your personal data because processing is necessary to perform a contract with you, such as to deliver the Jivochat Service.

How long we store your personal data:
We store your personal data during the period needed for problem solving or providing the information.

Automated decision making:
Automated decision making is not performed.

List of third parties to whom personal data is transferred:
Amazon Web Services, Google Group.

Cross-border transferring:
Your personal data is processed outside the European Economic Area and Switzerland. In transferring your personal information, we will rely on lawful measures to transfer your personal information outside the EEA and Switzerland. 

1.3. NEWSLETTER

Purpose of personal data processing:
We process your personal data to provide subscriber service and support and send you related notices, send promotional communications, process and deliver contest or sweepstakes entries and rewards.

Scope of your personal data that are processed for this purpose:
Name, contact phones, e-mail.

Legal basis for data processing:
Consent.

How long we store your personal data:
Until consent withdrawal.

Automated decision making:
Automated decision making is not performed.

List of third parties to whom personal data is transferred:
Amazon Web Services, Google Group.

Cross-border transferring:
Your personal data is processed outside the European Economic Area and Switzerland. In transferring your personal information, we will rely on lawful measures to transfer your personal information outside the EEA and Switzerland. 

1.4. AFFILIATE PROGRAM

Purpose of personal data processing:
We process your personal data to provide you with the opportunity to become our partner.

Scope of your personal data that are processed for this purpose:
Name, contact phones, company name, website or social network, PayPal e-mail address, e-mail When our partner registers the Subscriber through partner’s account, their personal data is processed in order to provide Jivochat Service to Subscribers.

Legal basis for data processing:
We process your personal data because processing is necessary to perform an affiliate agreement.

How long we store your personal data:
Personal data is processed until termination of an affiliate agreement.

Automated decision making:
Automated decision making is not performed.

List of third parties to whom personal data is transferred:
Amazon Web Services, Google Group.

Cross-border transferring:
Your personal data is processed outside the European Economic Area and Switzerland. In transferring your personal information, we will rely on lawful measures to transfer your personal information outside the EEA and Switzerland. 

2. We process your personal data as processor for:

2.1. PROCESSING OF SUBSCRIBER’S OBJECTS DATA

Purpose of personal data processing:
We process your personal data to enable the Subscribers to communicate with their Objects.

Scope of your personal data that are processed for this purpose:
Full name, city, company name, contact phone numbers, e-mails. We also process other information provided by Subscriber’s Objects.

Legal basis for data processing:
We process your personal data because processing is necessary to perform a contract between Jivosite Inc. and Subscribers.

How long we store your personal data:
We store your personal data until termination of contract.

Automated decision making:
Automated decision making is not performed.

List of third parties to whom personal data is transferred:
Amazon Web Services, Google Group.

Cross-border transferring:
Your personal data is processed outside the European Economic Area and Switzerland. In transferring your personal information, we will rely on lawful measures to transfer your personal information outside the EEA and Switzerland.  To find more information about the processing of the personal data collected by Subscribers, please, link to the Privacy Policy (Notice to Subscribers).

3. DESCRIPTION OF RIGHTS

To fulfil your rights, please, contact us via e-mail privacy@jivochat.com, unless otherwise stated.

3.1. The right to access information held about you

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and other information.

3.2. The right to rectify your personal data

You shall have the right to rectify your personal data without undue delay, if it is inaccurate, incomplete or out-of-date. After personal data rectification we will notify you.

3.3. The right to erasure (deletion or removing) your personal data

The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay.

If we cannot erase your personal data, we will anonymize your personal data so that it cannot be determined. After the erasure or anonymization of your personal data, we will notify you about it.

This function is available in Subscriber’s account settings.

3.4. The right to restrict (block) the processing

When processing is restricted, we will store your personal data, but not further process it, until the restrictions will be removed.

You can remove the restrictions (block) of processing at any time via request.

3.5. The right to data portability

You have the right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and the right to transmit that data to another controller from the current controller, if it is technically possible.

You may exercise this right, if your data is processed on the basis of your consent or a contract signed with you and the data are processed electronically.

3.6. Right to object

You have the right at any time, on the basis of your specific position, to object to the processing of your personal data, which is necessary for:

a) for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

b) for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

We shall no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing of your personal data.

You have the right at any time to object to the processing of your personal data for marketing, including profiling for marketing purposes.

3.7. Automated individual decision-making, including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects on you.

However, we do not perform the automated decision-making.

3.8. The right to withdraw your consent

If your personal data are processed by consent, you have the right to withdraw it.

3.9. The right to make a complaint with a supervisory authority

You have the right to make a complaint with a supervisory authority of their country if you have a concern about how we process your data, protect and fulfill your rights.

Please find the contacts of a supervisory authority of their country on the website of the European Data Protection Council.